FAQs

 

What do you require for booking a stay or a salon session?

Dogs:

Current Vaccines Required:

Rabies

Distemper (DHPP, DHLPP, DAPP, etc.)

Bordetella (Kennel Cough, Brontiseptica, etc.)

Current Wellness Exam

Recommended:

Lyme Vaccine

Current Flea, Tick, and Heartworm preventive regimen

Cats:

Current Vaccines Required:

Rabies

FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia)

Current Wellness Exam

Recommended:

FeLV (Feline Leukemia)

Current Flea & Tick preventive regimen

Other Pets:

We will discuss required and recommended vaccines and veterinary care at the time you make your reservation.

Please note that we reserve the right to deny admittance to any pet who appears to be ill or contagious. In such case, we will refer you to a local veterinarian.  back to top

 

What are your rates? Do you offer discounts for multiple pets?

Our boarding rates can be found here. Our day boarding rates can be found here.

For salon services, rates will vary based on the size of your pet, their type and length of fur, and whether any special treatments (anti-fungal shampoo, flea shampoo, etc.) are requested or required. Nail trims, which include grinding sharp edges smooth, are $15 per pet.

 

All salon services are dependent upon whether your pet allows us to work with them. We are committed to providing a low-stress environment for your pet.

We do discount boarding for multiple pets of the same type belonging to the same family who are able to board together in the same run. This discount is reflected in our listed prices.

We do not discount for grooming or nail services for multiple pets.  back to top

 

Can my dogs board together? What about my dog and my friend's dog?

Your dogs can absolutely board together in the same run! We do reserve the right to separate same-family dogs if we feel there is a health or safety issue.

While most dogs do absolutely fantastic in a run with their siblings, sometimes the close quarters can cause increased stress, which can lead to snappiness or over-stimulation even in the best of doggie friends. Picture it as going on a long road trip with your kid brother - at some point, one of you may get on the other's nerves!

For this reason, we are unable to board dogs together who do not live together the majority of the time. We will do our best to board your dog and your friend's dog near or across from each other, and we can even let them in our play yard together for excited romps!  back to top

 

What should I bring with my pet for their stay? What do you provide?

We provide all pets with bedding, bowls, toys, and as many treats as they are allowed to have! For our feline guests, we provide a premium clay litter. For dogs, our bowls slide into special brackets in the runs to keep them from tipping over. We also have slow-feeder bowls available.

 

We keep a variety of toys of all shapes and sizes clean, sanitized, and ready for your pet to enjoy. From ropes and balls to hard chews and stuffies, we have something for everyone! For smaller dogs or dogs with mobility issues, we have elevated cots to help support their joints.

Of course, any of these items you would like to provide, you are more than welcome to do so. We find that some dogs do well with a t-shirt or other item you have worn or laid on, as your scent will help them feel more comfortable. Please note that we can not guarantee any items you provide will leave in the same condition they arrive - we've had our share of beds and toys de-stuffed over the years!

The only item we do ask you to bring is a sufficient supply of your pets' regular food so that they can avoid any GI upset from a sudden change in diet. If necessary, though, we are able to provide Iams Proactive Health dry dog kibble or 9Lives dry cat food for a small daily fee.  back to top

 

Can I take my pet out for the day?

Absolutely! Our drop-off and pick-up hours are from 9 am - 1 pm and 3 pm - 5 pm daily. We do ask that you have your pet back by 4:45 pm each day so we can give them dinner and make sure everyone is settled before we leave for our dinner.

There is plenty to do nearby for pets. The Rodanthe Fishing Pier is pet-friendly, and several local restaurants have pet-friendly outdoor seating available (please call restaurants ahead of time to verify their policies haven't changed).

 

Our office is right across the street from the beach, and you are more than welcome to park here and walk over. There are also sound accesses a short drive away if you're looking for calmer waters.

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Do you have any age, size, breed, or other restrictions for boarding?

Our only restriction on age is that we have a 12-week minimum age for dogs and cats to ensure they have begun their vaccinations and had a chance to build some immunity to common ailments.

Other than that, we welcome dogs, cats, and other animals of any age, size, breed, or any other descriptor. We proudly host bully breeds, doodles, super seniors (we have a shih tzu who regularly visits us at over 20 years old!), little puppies, giants, toy breeds, shy first-timers, confident regulars, and everyone in between!  back to top

 

What kind of accommodations will my pet have?

Your dog or dogs will stay in a private 4' x 6' run inside our air-conditioned kennel. Each run opens onto a private 4' x 8' patio that we open for them in more temperate weather. The back and sides of each run are solid, while the front is open-link, so your pup can enjoy socializing with other dogs from a safe distance. Dogs who need a little more privacy to help reduce stress get a curtain placed on the front of their run.

Kitties stay in a comfortable kitty condo inside the cat room of our main office. Each condo is approximately 2' x 2' x 4' with multiple levels and hiding spots. Kitties are all given the run of the entire room on a rotating basis, so everyone gets to get out and explore their surroundings at their own pace.

Be sure to check out our video tour here for a closer look at these accommodations!  back to top

 

What does a typical day look like?

We arrive on site by 8 am each day. Each dog or family of dogs gets a quick potty break outside while we straighten up their run and do any necessary cleaning, then its back inside for breakfast! We administer medications, refresh water bowls, and change out toys and bedding as necessary during this time as well. After breakfast, each pup gets a longer second trip to the play yard while we do more cleaning and get the pool set up for the day. 

At the same time, we are cleaning litter boxes in the kitty room and giving the cats their breakfast, as well as letting the first kitty in rotation get their free time.

Throughout the day, your dog will enjoy 5-7 trips to the yard for potty breaks, as much play time as they want, or just taking in the sights and scents! We never rush anyone, but we monitor them to make sure no one is getting too hot or winded. Play trips are supervised by a member of our staff, and everyone gets a lot of individual attention. We are also constantly monitoring each run for cleanliness and refilling water bowls whenever necessary.

 

At about 12:30, we go through the kennel and give everyone a chicken ice cube or suitable alternative treat, as well as feeding lunch for any dogs who get that meal and administering any mid-day medications. We leave the office from 1 pm - 2 pm for a break to give everyone some quiet time. At 2 pm, we're back for another round of trips to the yard.

Between 4 pm and 5 pm, we give everyone their dinner and any medications that go with it. We do another round of yard trips, check water bowls and refill as needed, then head out from about 5 pm to about 7 pm.

At 7 pm, we're back in the office. We do some cleaning inside, then go outside to let everyone have a final potty break for the evening between 7:30 and 8 pm. Everyone gets a treat, we switch the nightlight on, turn up the radio, and head home for the evening with a bunch of quiet and tired pups settling in for a snooze.  back to top

 

Why don't you do group play?

The vast majority of our guests are with us for a week or less, meaning we don't get as much time to know them very well as a lot of more traditional daycare facilities. Because of that, we do not have an established "pack" whose dynamics we can safely predict.

 

Keeping our staff small also allows us to keep our prices low to make your pet's stay more affordable - all with the extra value of giving your pet more individual attention than they would otherwise receive! 

Introducing a large group of unfamiliar dogs together in an unfamiliar setting with people who do not know them very well leaves a lot of room for accidents to happen, which is the last thing we or you want!

Finally, by not offering group play, we are able to accommodate a wider variety of pets. From bouncy puppies who haven't learned good play manners yet to persnickety seniors who need a little more help getting around; from giant breeds to teeny toy breeds; and from social butterflies to more challenging cases who prefer not to share their people, we gladly accept pets of all shapes, sizes, and temperaments!

It is our immense pleasure to get to know your pet on a one-on-one level!  back to top

 

Do you offer training?

At this time, we do not offer training. We highly recommend the Outer Banks Dog Club, located in Nags Head behind Petsmart, for local clients.

For visitors, if you are working with your pet on basic obedience, potty training, or other simple tasks, we are happy to continue your work while your pet is with us.  back to top

 

Tell me about these beach walks.

Weather permitting, your dog or dogs will enjoy an approximately 30-minute stroll on the beach across from our office. During the summer months, we walk first thing in the morning before the air or sand become too hot; in cooler weather, we tend to take our walks around midday.

With baggies, treats, and camera in hand, we'll make sure your doggie has the time of their life. If you've got a digger or an investigator, we let them explore to their heart's content, focusing more on time than distance covered. For water-loving pups, weather permitting, we get close enough for the waves to lap at their feet. All dogs are leashed at all times.

During Peak Season (May - September), beach walks are $25 per walk for the first dog, and $10 more per additional dog per walk. During Off Season (October - April), beach walks are $22 per walk for the first dog, and $5 more per additional dog per walk.  back to top

 

What if I'm running late or need to pick my pet up early in the morning?

No worries! We offer an early drop-off and pick-up period starting at 8:15 am every day, and a late period at 7:30 pm each evening. These services must be arranged in advance and are by appointment only. There is a $25 flat fee per early or late pick-up/drop-off period (i.e. not per dog).

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How much time does my dog get to spend outside?

Each dog (or family of dogs) gets approximately 5-7 trips to our large play yard each and every day. Aside from the first potty break of the morning, no one is ever rushed. If they want to sniff and explore the yard on their own, we'll let them. If they'd rather play fetch or tug or just enjoy being lavished with love and attention, we're happy to oblige. Of course, if your pup goes out and decides it's simply too hot, we never force anyone to stay out longer than they'd like.

We are constantly monitoring your pet for comfort and safety, as well; if we feel it is too hot for your dog to safely stay outside, we will ask them to come inside to cool off.

In addition to play yard time, each dog run has a private 4' x 8' patio that is accessible in more temperate weather. In less enjoyable weather, we also frequently bring dogs up to the main office one at a time for some individual playtime in the air conditioning.  back to top

 

My pet is on a special diet and/or daily medication. Is that okay?

Of course! We will never give your dog anything to eat that they are not allowed to have. Whether it's a sensitive tummy, an allergy, the need to lose a few pounds, or another medical issue requiring special meals or dietary restrictions, we will follow your instructions always.

We have complementary refrigeration available for all guests for both food and medication.

As for medicines, we are glad to give your pet whatever medication it needs on the schedule you need us to follow. Oral and topical medications, including ear drops and eye drops, are administered at no additional cost. We can add your pet's pills to a pill pocket, peanut butter, slice of hot dog, or piece of cheese. We are also able to manually give pills to most pups if they will not take them with a treat.

Injectable medications, like insulin, can be given at a cost of $5 per day.

Please bring all medications in their original containers.  back to top

 

My pet is an escape artist/a nervous wreck/a timid rescue. How will you keep them safe, secure, and comfortable?

We get a lot of first time boarders, a lot of pets with separation anxiety, and a lot of rescues who want so badly to be loved, but are just a bit shy and need some extra TLC. And we understand how difficult and scary it can be - for them and you - to leave your beloved family member in a strange place with unfamiliar people.

Our play yard is surrounded by an 8-foot fence, and we have special covered runs to accommodate escape artists. We also never leave dogs unattended outside, so we can keep a close eye on them.

As for pups with separation anxiety, nervousness, and shyness, our experience has shown us that showering them with treats, respecting their personal space, and speaking calmly and sweetly to them goes a long way. Before long, they are seeking out our hands for scritches and climbing in our laps for cuddle time!

 

We will never force our presence or physical contact with a nervous dog, but we will do everything in our power to encourage them.  back to top

 

Is anyone on site overnight?

No, there is not anyone on site from 8 pm - 8 am. We do, however, have neighbors close by, and we have never had a noise complaint. In fact, when there are no humans in the kennel, it is very quiet and peaceful.

 

The biggest issue we may encounter when we arrive in the morning is that someone has had a potty accident overnight. In that case, we simply clean their run, their bedding, and if necessary, them.

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